Intake Services
Your Team Can't Screen 200 Calls a Day. Ours Can.
Live agents answer every claimant call 24/7 in English and Spanish, screen against your case criteria, and deliver qualified leads via live transfer or directly to your CRM. Your attorneys stay focused on litigation.
24/7
Live agents, every day of the year
98%
Calls answered, no voicemail
45s
Avg. time to live agent
2
Languages: English & Spanish
Free Your Attorneys. Never Miss a Qualified Claimant.
We handle the volume so your team handles the cases. Here is what our intake center delivers.
24/7 Live Agents -- No Voicemail
Claimants call at 2 AM, on weekends, and on holidays. Our agents answer every call live, within 45 seconds on average. No voicemail, no missed plaintiffs.
English & Spanish Intake
Bilingual agents screen claimants in their preferred language. That means more qualified leads from Hispanic communities -- a demographic most firms underserve.
Screened to Your Case Criteria
Every call is screened against the exact qualification criteria your attorneys set: exposure type, injury, timing, and eligibility. You only receive claimants who qualify.
Live Transfer to Your Team
Qualified claimants are warm-transferred directly to your intake team while they are still on the line. No callbacks, no chasing. Conversion rates double with live transfers.
Direct CRM Integration
Qualified lead data pushes straight to Litify, Filevine, Salesforce, or your custom system in real time. Automated follow-up workflows fire the moment a lead is delivered.
Recorded Calls & Weekly QA Reports
Every call is recorded. We review agent performance weekly and share screening accuracy scores, qualification rates, and call volume reports with your team.
Live in Days, Not Months
We set up your intake operation in under two weeks. Here is how it works.
Define Your Criteria
We sit down with your attorneys to document the exact qualification criteria for each tort: exposure, injury, timing, geography, and any deal-breakers.
Train Our Agents on Your Cases
Our intake specialists learn your firm, your torts, and your standards. They speak as an extension of your practice on every call.
Go Live -- Calls Answered 24/7
Inbound calls are answered live around the clock. Qualified claimants are screened, documented, and sent to your team via live transfer or CRM in real time.
Weekly Reviews & Refinement
We share call recordings, screening accuracy data, and qualification rates every week. Criteria and scripts are refined based on what your attorneys see in the cases delivered.
Frequently Asked Questions
24 hours a day, 7 days a week, 365 days a year. Claimants call after seeing a late-night TV spot or a weekend social ad. Our agents answer every one of those calls live.
We run dedicated training sessions with your legal team to document every qualification factor: exposure type, injury, timing, geography, and any exclusions. We build custom screening scripts and update them as your criteria change.
Yes. We proactively scale staffing before campaign launches so answer rates and wait times stay consistent. Our center is built for volume spikes -- that is when intake matters most.
Everything your attorneys need to evaluate the case: contact details, exposure history, injury specifics, diagnosis dates, and treatment information. The data points are customized to your qualification requirements for each tort.
Multiple options: live warm transfer to your intake team, real-time CRM push, secure email, or our client portal. Most firms use live transfer for high-intent claimants and CRM integration for all qualified submissions.
Yes. Every call is recorded and available to your team. We also send weekly reports covering call volume, answer rate, qualification rate, and agent performance. We hold regular calibration sessions to keep screening aligned with your expectations.
Every Missed Call Is a Lost Retainer
Let us show you how many qualified claimants you are losing to voicemail, hold times, and after-hours calls.
Upgrade Your IntakeReady to Scale Your Mass Tort Practice?
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